Sales Policy:

1. Company Role: Seabit Infosolutions Private Limited. functions as a distributor and seller of computer components and accessories. It does not manufacture products.
2. Tax Compliance: By placing an order, you confirm that your TNGST registration is active on the date of purchase.
3. Responsibility Transfer: Ownership and risk of the products pass to the buyer once the items leave our warehouse.
4. Invoices and GST: All orders are issued with a GST invoice. If you require your company’s GST number on the invoice, provide it along with the first three pages of your GST certificate.
5. Cash on Delivery (COD): Any partial payment made for COD orders is non-refundable if the order is canceled.
6. GST on COD Orders: COD orders do not qualify for GST invoices.
7. High-Value Transactions: Orders of ₹2,00,000 or more require PAN and Aadhaar information. Additional verification may be requested for flagged transactions.
8. Express Delivery Guarantee: If an order placed with a 4-hour delivery option is delayed beyond the promised time, the extra delivery fee will be refunded.
9. Order Modifications and Cancellations:
   • Cancellation before shipment: 2% fee.
   • Cancellation after shipment: 5% fee.
   • Modifications before shipment: no fee.
   • Modifications after shipment: 3% fee; if the revised order value is lower, 2% will be deducted from the refund.
   Refunds are issued only after products are returned in their original condition.
10. EMI Payments: Convenience charges for Bajaj EMI are non-refundable. Orders canceled after shipment incur a 5% fee.
11. Product Scope: Products sold are components or spare parts, not complete computer systems unless labeled as “New PC System.”
12. Special Usage Notification: Notify us if products will be used in unusual environments; otherwise, the warranty may be void.
13. Customer Responsibility: All buyers must read and comply with these terms; ignorance will not excuse non-compliance.
14. Gaming Chairs: Only defective parts will be replaced; full refunds are not offered.
15. Dead on Arrival (DOA): All original parts and accessories must be included to claim DOA; missing items will result in claim rejection.
16. Warranty Void Conditions: Physical damage, tampering, or improper installation nullifies warranty. Professional installation is recommended.
17. Order Cancellation Rights: Orders may be canceled due to stock shortages or pricing errors.
18. Legal Jurisdiction: All disputes are subject to the courts in Kolkata.

Warranty & Returns:

1. Carry-In Warranty: Products are covered under carry-in warranty. Customers are responsible for shipping costs for items outside the warranty period.
2. On-Site Warranty: Provided only in areas covered by the manufacturer; otherwise, service is carry-in.
3. Shipping Risks: Seabit Infosolutions Private Limited does not assume liability for damages incurred during shipment of RMA items.
4. Manufacturer Warranty: Any reference to manufacturer or direct warranty indicates the manufacturer is responsible. Seabit Infosolutions Private Limited holds no legal or financial obligation.
5. Invoice Requirement: Warranty requests must include the original invoice.
6. Condition Requirements: Warranty applies only to products in good physical condition.
7. Exclusions: Broken pins, missing components, cracks, or tampered labels void the warranty.
8. Service Timing: Repair or replacement timelines are determined by the manufacturer and may vary. Delays are beyond our control.
9. Excluded Damages: Damage caused by mishandling, electrical issues, or improper use is not covered.
10. Manufacturer Policy: Warranty covers only manufacturing defects per the manufacturer’s guidelines. Customers must contact local service centers if available.
11. Repair or Replacement: Products may be repaired or replaced according to manufacturer policy.
12. Accessories and Packaging: All original packaging, manuals, and accessories must be included for warranty service.
13. Dispute Resolution: Any disagreements regarding warranty must be addressed directly with the manufacturer.
14. Payment Requirement: Warranty support is provided only for fully paid orders.
15. Service Disclaimer: Warranty assistance is a discretionary service provided by Seabit Infosolutions Private Limited and may be withdrawn at any time without prior notice.

Warranty & Returns:

1. Carry-In Warranty: Products are covered under carry-in warranty. Customers are responsible for shipping costs for items outside the warranty period.
2. On-Site Warranty: Provided only in areas covered by the manufacturer; otherwise, service is carry-in.
3. Shipping Risks: Seabit Infosolutions Private Limited does not assume liability for damages incurred during shipment of RMA items.
4. Manufacturer Warranty: Any reference to manufacturer or direct warranty indicates the manufacturer is responsible. Seabit Infosolutions Private Limited holds no legal or financial obligation.
5. Invoice Requirement: Warranty requests must include the original invoice.
6. Condition Requirements: Warranty applies only to products in good physical condition.
7. Exclusions: Broken pins, missing components, cracks, or tampered labels void the warranty.
8. Service Timing: Repair or replacement timelines are determined by the manufacturer and may vary. Delays are beyond our control.
9. Excluded Damages: Damage caused by mishandling, electrical issues, or improper use is not covered.
10. Manufacturer Policy: Warranty covers only manufacturing defects per the manufacturer’s guidelines. Customers must contact local service centers if available.
11. Repair or Replacement: Products may be repaired or replaced according to manufacturer policy.
12. Accessories and Packaging: All original packaging, manuals, and accessories must be included for warranty service.
13. Dispute Resolution: Any disagreements regarding warranty must be addressed directly with the manufacturer.
14. Payment Requirement: Warranty support is provided only for fully paid orders.
15. Service Disclaimer: Warranty assistance is a discretionary service provided by Seabit Infosolutions Private Limited and may be withdrawn at any time without prior notice.

General Terms:

1. Ownership of Content: All materials on Seabit Infosolutions Private Limited’s platforms, including images, descriptions, and supporting documents, belong to the company. Unauthorized copying, distribution, or commercial use is prohibited.
2. Usage Restrictions: Content may not be republished, modified, or sold without written approval.
3. Accuracy of Information: The information provided is for guidance. Details may change or contain errors, and users should verify important information independently before taking action.
4. Temporary Suspension: Platform access may be paused temporarily due to technical issues, security concerns, or viruses.
5. Privacy Policy: Customer information is kept secure and will not be shared with third parties without permission.
6. Service Refusal: The company may refuse service at its discretion.
7. Managing Your Information: Customers may update or correct personal data by contacting the company.
8. Payment Security: Sensitive financial details, such as bank or credit information, are never shared externally.
9. Cash Limit: Payments exceeding ₹50,000 in cash are not accepted.

Disclaimer

All information on Seabit Infosolutions Private Limited’s platforms is offered for reference purposes only. While we aim to provide accurate content, mistakes or updates may occur. Users should verify key information before making any decisions.

We cannot control or guarantee content on external websites linked from our platforms. Contributions from individuals reflect their own perspectives and may differ from the company’s stance.

Grievance Reporting: For complaints or issues, email grievance.officer@seabittechnology.in