Cancellation, Return & Refund Policy
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Order Cancellation Policy
Cancellation Before Dispatch
- Customer-Initiated: You may request cancellation before shipment via your account, email, or support channels.
- No Fees: Cancellation before dispatch is allowed with zero fees and a 100% full refund to the original payment method.
- Company-Initiated: If we cancel an order due to stock issues, pricing errors, or technical reasons, you will receive a 100% full refund.
Cancellation After Shipment
Once an order has been dispatched, it cannot be cancelled while it is in transit. Customers may accept the delivery and initiate a standard return request, subject to the return eligibility and conditions outlined below.
Return and Replacement Eligibility
- Standard Return Window: Returns are accepted up to 14 days from the date of delivery.
- The 14-day return period applies subject to the product-specific eligibility conditions mentioned in this policy.
✅ Defective / Damaged / DOA / Wrong Items
Products that arrive physically damaged, defective, dead on arrival (DOA), or different from the item ordered are eligible for a return, replacement, or full refund, subject to verification. Packaging and seals may be opened for inspection where necessary.
❌ Change of Mind (Opened)
Opened, unsealed, activated, or registered functional products are not eligible for return or refund when the request is solely due to a change of mind.
✅ Change of Mind (Unopened)
Unopened products may be accepted within the 14-day return window only when they are completely unopened, factory sealed, unused, and in their original packaging. Customer bears the return shipping costs.
🪑 Gaming Chairs & Furniture
For gaming chairs and furniture, defective or damaged components will be replaced free of charge where possible. A full refund or replacement will be provided where component-level resolution is unavailable.
Return Shipping and Costs
✅ Defective / Damaged / Incorrect Items
RAINBOW GLOBAL RETAIL covers 100% of return shipping costs for verified defective, damaged, or incorrect items. We will arrange courier pickup or reimburse verified return shipping expenses, as applicable.
Change of Mind Returns
For approved change-of-mind returns of unopened products, customers are responsible for return shipping, handling, and applicable logistics charges.
How to Request a Return
Initiate Contact
Contact support through InfotechKart.com or email within the applicable return window and provide your order details.
Provide Proof
Submit clear photographs or a short video showing the damage, defect, incorrect item, or other reported issue.
Pack Securely
Pack the product securely using the original packaging wherever possible. Include all accessories, manuals, cables, warranty cards, and other bundled items.
Refund Processing Timeframes
Refund Method
Prepaid Orders: Refunds are processed to the original payment method used for the purchase.
COD / Bank Transfer Orders: Refunds are processed through a verified bank transfer to the customer's verified bank account.
Processing Timeline
Approved refunds are generally credited within 7–10 working days following quality inspection approval. Actual credit time may vary depending on the bank or payment gateway.
EMI & Financed Orders
Non-refundable interest charges or payment gateway / financial institution processing fees levied on EMI or financed transactions are not refundable by InfotechKart.com.
Warranty Support
RAINBOW GLOBAL RETAIL will provide reasonable assistance, invoice copies, and required documentation support to help customers coordinate manufacturer warranty claims wherever possible.
Return Address and Support Contact
RAINBOW GLOBAL RETAIL
2nd Floor, Room No: 8
34, Ganesh Chandra Avenue
Kolkata – 700013
West Bengal, India
Customer Support
Website: InfotechKart.com
Email: [email protected]
Phone: +91 9330050004
For cancellations, returns, refunds, warranty claims, or delivery concerns, please contact our support team through the official support channels.